Museum Customer Experience (CX) Resources
Free Online Courses, Case Studies, Videos and Guides for Museum Design Thinking Resources, Museum Systems Thinking Resources, Museum Lean User Experience (UX) Resources and Museum Agile Design Resources.
Free Online Museum Design Thinking courses, recommend taking as a group
- Acumen Introduction to Human-Centered Design
- Acumen Human-Centered Design 201: Prototyping
- Acumen Facilitator’s Guide to Human-Centered Design
- d. School Virtual Crash Course in Design Thinking
- Stanford Online Design Thinking Action Lab
Paid Online Museum Design Thinking Courses
Design Kit
IDEO.org
http://www.designkit.org/
RESOURCES
Free Online Courses (recommend taking as a group)
Acumen Introduction to Human-Centered Design
https://www.plusacumen.org/courses/introduction-human-centered-design
Acumen Human-Centered Design 201: Prototyping
https://acumenacademy.org/course/human-centered-design-prototyping
Acumen Lean Startup Principles for the Social Sector
https://acumenacademy.org/course/lean-startup-principles-social-sector
School Virtual Crash Course in Design Thinking
https://dschool.stanford.edu/resources-collections/a-virtual-crash-course-in-design-thinking
Paid Online Courses
Interaction Design Foundation
https://www.interaction-design.org/
IDEO U
Resource Guides
The Field Guide to Human-Centered Design
https://www.designkit.org/resources/1
Design Thinking for Educators
https://designthinkingforeducators.com/
Design Thinking for Libraries
http://designthinkingforlibraries.com/
18F Design Methods Cards
Equity-Centered Design Framework
https://dschool.stanford.edu/resources/equity-centered-design-framework
Google Ventures Design Sprint
IDEO Method Cards
https://www.ideo.com/post/method-cards
Adobe Kick-box
What’s in the box for thinking outside the box?
Innovating for People: Human-Centered Design Planning Cards
http://www.deckaholic.com/lib/innovating-for-people
Inclusive Design at Microsoft
https://www.microsoft.com/design/inclusive/
New York Times Product Discovery Activity Guide
Service Design Tools
http://www.servicedesigntools.org/
UX Magazine
Nielsen Norman Group
https://www.nngroup.com/articles/customer-journey-mapping/
Associations
Siggraph
Computer Graphics
SEGD
HCI
IDSA
Hackerspaces
PMI
NASAD
Home
Museums and the Web
https://www.museumsandtheweb.com/
Museum Computer Network
Home
AAM Media & Technology Network
http://www.aam-us.org/resources/professional-networks/media-technology
Center for the Future of Museums
https://www.aam-us.org/programs/center-for-the-future-of-museums/
Tangible, Embedded and Embodied Interactions
Leonardo/ISAST
The Tinkering Studio
https://www.exploratorium.edu/tinkering
Art Museum Teaching
https://artmuseumteaching.com/
Online Resources
Service Design Tools
http://www.servicedesigntools.org/repository
Lean Canvas
https://leanstack.com/lean-canvas
Value Proposition Canvas
https://www.strategyzer.com/canvas
Dave Gary, Empathy Map Canvas
https://medium.com/the-xplane-collection/updated-empathy-map-canvas-46df22df3c8aCool Hunting:
The Toolkit Project
https://web.archive.org/web/20180326090957/http://thetoolkitproject.webflow.io/alltools
Trend Research
WGSN
Millward Brown
Coolhunting
Demographic Information
Sperlings
Guidestar
Pew Research
Home
Other Favorites
The Art Newspaper
https://www.theartnewspaper.com/
Artnet
e-flux
People on Medium
https://medium.com/@FimJishwick https://medium.com/@dan.nesslerPlacemaking
Creative Placemaking
https://uploads-ssl.webflow.com/5810e16fbe876cec6bcbd86e/5a6a1c930a6e6500019faf5d_Oct-2016-placemaking-booklet.pdfCreative Placemaking
https://www.arts.gov/sites/default/files/How-to-do-Creative-Placemaking_Jan2017.pdfCreative Placemaking
https://www.arts.gov/sites/default/files/CreativePlacemaking-Paper.pdf